Skip to main content

❓FAQs and Troubleshooting

FAQs​

1. How can I change my deposit wallet?​

Once you create an invoice, the deposit wallet cannot be changed. Ensure you connect the correct wallet during the initial setup.

2. What happens if the customer doesn’t pay the invoice?​

The invoice link remains active until manually deactivated. You can resend the link to the customer.

3. Are partial payments allowed?​

Currently, only full payments are supported.

Troubleshooting​

1. Login Issues​

  • Problem: OTP not received.
  • Solution: Check your spam/junk folder or retry sending the OTP.

2. Wallet Connection​

  • Problem: Metamask not connecting.
  • Solution: Ensure the Metamask extension is installed and unlocked.

3. Payment Errors​

  • Problem: Transaction failed.
  • Solution: Confirm sufficient funds in the customer's account or wallet.

For further assistance, contact support@1buy.io.